Privacy Policy Frequently Asked Questions (FAQs)

Disclaimer: The purpose of this FAQ is to provide brief summary answers to some of the more commonly asked questions and to refer you directly to the various sections of the Western International University® (West) Privacy Policy where the question is addressed in more detail. It is not a complete statement of the Privacy Policy and not all questions are addressed. In the event of any conflict between the FAQs and the Privacy Policy, the Privacy Policy will take precedence. If you would like to review the Privacy Policy in its entirety, please click here.

QUICK LINKS

Clicking one of the following links will take you directly to that section of the policy FAQs.

Questions About The Scope of This Policy

  1. What is the scope of this policy?
    Our privacy policy covers website visitors, current and potential students, and any other user of services offered through our Sites, including any websites or mobile applications operated by or on our behalf. This policy applies to both online and offline collection, storage, processing, and transfer of Personal Information. However, certain University Sites or services may be subject to additional privacy policies (collectively "Additional Policies").

    To review the Policy’s "Scope" click here.

  2. Why is a privacy policy important to me?
    We believe you should be aware and understand our Privacy Policy in order to make informed choices about your activities with us.

    To review the full Privacy Policy click here.

  3. Can my Information be subject to more than one privacy policy?
    Yes. For example, if you are or subsequently become a student at the University, your educational records are subject to the U.S. federal Family Educational Rights and Privacy Act (FERPA), state laws and the University's policies. Some of our Sites may contain links to websites hosted by Educational Partners, Unrelated Entities, and Business Associates operating websites on their own behalf or on behalf of multiple entities. Some of these websites may collect your Personal Information and may apply their own policies on how your Personal Information is used.

    To review the Policy’s "Student Educational Records" and "Site Hosting and Links from Our Sites to Other Websites" click here.

  4. Where is my information processed?
    We operate or may process information in multiple jurisdictions and some Educational Partners and Business Associates may be located outside of the jurisdiction in which you reside. In such cases, your Personal Information may be collected, used, disclosed, stored and processed in these other jurisdictions for the purposes described in this Privacy Policy. The data protection and other laws of the United States and other countries might differ from your jurisdiction.

    To review the Policy’s "Location of Information Processing" click here.

  5. What options do I have to opt out under this policy?
    You may be able to opt-out of our collection, use, and disclosure of your Personal Information in other situations subject to applicable contractual, academic, legal or technical restrictions and reasonable notice. To opt-out of receiving email marketing communication, click here. If you do not wish to receive marketing telephone calls or mailings, express your choice to opt-out by emailing privacy@apollo.edu.

    If you do not want your browsing behavior on the Sites to be collected for Online Behavioral Advertising purposes, click here. Additional opt out information can be found in the Policy.

    If you desire to prevent the release of directory and educational record information in accordance with FERPA, you may place a FERPA Hold on your academic file. Click here to review the University’s FERPA Policy.

    We provide California residents the ability to opt-out of disclosures to Educational Partners for direct marketing purposes. To opt-out of these disclosures at no cost, email privacy@apollo.edu.

    Additional opt-out information can be found in the Policy. To review the Policy’s "Opt-Out" click here.

  6. What do the terms in the Policy mean?
    1. "Business Associates" means third party service providers which Apollo Education Group, Inc. or the University may contract with to provide services on our behalf including but not limited to, social networking, hosting, web analytics, online behavioral advertising, lead generation, academic, business, career, or financial services.
    2. “Do Not Track” or “DNT” means a browser based signal that, when set, signifies an Internet user’s desire not to be tracked online.
    3. "Educational Partners" means our direct and indirect parent companies, Apollo Education Group, Inc., and Apollo Global and their subsidiaries and affiliates including educational companies or institutions that Apollo Education Group, Inc. or its subsidiaries may be providing educational or other related services to under contract.
    4. "Financial Information" means specific Personal Information of a financial nature such as your credit card number.
    5. "Information" means any Information collected and includes: "Personal Information", "Financial Information", "Web Analytical Information" or any other Information collected from you.
    6. "Personal Information" means Information that may be used, alone or in combination, to identify a specific individual and includes Financial Information.
    7. "Site" or "Sites" means websites operated by or exclusively on behalf of Western International University, www.west.edu, or its parent company Apollo Education Group, Inc. regardless of domain name or IP address.
    8. "Social Network", means various Internet communication technologies provided on Sites that facilitate conversation and interaction between people online and includes, but is not limited to, blogs, discussion forums, wikis, chat sessions, news groups, etc.
    9. "Social Network Content" (or "SNC") means user-generated content you consent to share via a Social Network and includes, but is not limited to, Personal Information, including digital sounds and pictures that you upload to a Social Network. It also includes your Personal Information that may be displayed on other users' Social Network pages.
    10. "University", "we", "us", and "our" refer to the Western International University and its direct and indirect parent companies Apollo Education Group and Apollo Global, Inc.
    11. "Unrelated Entities" means third parties that are not Educational Partners and who are not providing services as Business Associates.
    12. "Web Analytical Information" means internet generated Information we collect when you visit our Sites. This Information may be linked with marketing and Personal Information. When linked with other Information identifying you personally, either alone or in combination with other Information, then such Information also will be considered Personal Information.

    To review the Policy’s "Definitions" click here.

  7. Can your Privacy Policy change?
    Western International University may update this Privacy Policy or revise it from time to time. If you are concerned about how your Personal Information is used or disclosed you should contact us as described below or check back at this Site periodically to obtain a current copy of this Privacy Policy. We urge you to review this Privacy Policy frequently to obtain the current version.

    To review the Policy’s "Privacy Policy Changes" click here.

Questions About The Information We Collect

  1. What Information do you automatically collect about me when I visit your websites?
    Each time you visit one of our Sites, Web Analytical Information is automatically gathered. In general, this Information does not identify you personally. Examples of Web Analytical Information include, but are not limited to:
    • IP address
    • Collection Date
    • Publisher Name
    • Connection Speed
    • Day of Week Time of Day (hour)
    • Language settings
    • Country, State, Designated Market Area (DMA), City (relating to IP address, if available)
    • Domain (.com, .net, .mil, .org, .edu, etc.)

    To review the Policy’s "Information Collected Automatically" click here.

  2. What other information do you collect about me?
    We also collect, use, and disclose Personal Information that you provide to us voluntarily online or offline when you respond to an advertisement, a survey, or a request for information; register for classes; apply for financial aid; order educational or other products and services; set up a Social Network or other Site profile; or use one of our career resources, learning assessments or other interactive tools. While the exact nature of the Personal Information may vary depending on the type of response or service requested, a non-exclusive list of the types of Information that may be collected can be found in the policy by clicking here.

    To review the Policy’s "Information You Provide to Us" click here.

  3. How do you use the information you collect about me?
    We use your Personal Information in accordance with our policy. 

    To review the Policy’s "How We Use This Information" click here.

  4. How do you secure the information you collect about me?
    We will take commercially reasonable measures to secure and store your Information to protect against the loss, misuse, and alteration of the Information under our control. We utilize industry standard security measures when accepting your credit card Information during any online ordering process, as well as whenever we ask you to login to any of our Sites.

    To review the Policy’s "Our Security Measures" click here.

How To Contact Us About This Policy

  1. Who do I contact if I have questions about the University’s Privacy Policy?
    If you have any questions about our privacy practices, please contact our Chief Ethics and Compliance Officer at privacy@apollo.edu or
    Apollo Education Group, Inc.
    Attn: Chief Ethics & Compliance Officer
    4025 S. Riverpoint Parkway
    Phoenix, AZ 85040
    USA
  2. Who do I contact if I want to access or update my Personal Information?
    If you want access to or wish to update any of your Personal Information, please contact our Chief Ethics and Compliance Officer at privacy@apollo.edu or
    Apollo Education Group, Inc.
    Attn: Chief Ethics & Compliance Officer
    4025 S. Riverpoint Parkway
    Phoenix, AZ 85040
    USA